In case you have purchased a web hosting plan and you have certain questions associated with a concrete function/feature, or if you’ve come across some predicament and you need assistance, you should be able to contact the respective customer care staff. All web hosts use a ticketing system irrespective of whether they offer other methods of contacting them aside from it or not, since the quickest way to resolve a problem most often is to post a ticket. This form of communication makes the replies sent by both sides easy to track and permits the support team representatives to escalate the case in case, for example, a server administrator must become involved. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you will have to use at least 2 separate accounts to touch base with the support team and to actually manage the hosting space. Non-stop signing in and out of different accounts could sometimes be a drag, not to mention the fact that it takes a very long time for the majority of web hosting providers to respond to ticket requests.

Integrated Ticketing System in Shared Web Hosting

The ticketing system that we use for our shared web hosting is not separate from the hosting account. It is an essential part of our all-embracing Hepsia hosting Control Panel and you will be able to visit it at any given moment with only several clicks of the mouse, without having to log out of your web hosting account. The ticketing system includes a quick-search field, which will help you find de facto any support ticket that you’ve already opened, if necessary. Moreover, you can read knowledge base articles that belong to various problem categories, which you can select, so you can discover how to tackle a particular problem before you actually post a ticket. The response time is no more than 60 minutes, which means that you can receive prompt assistance at any moment and if our client care staff suggests that you should do something within your account, you can do it right away without logging out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it’s more efficient to manage everything in one location, which is the reason why we’ve implemented a ticketing system into the in-house built Hepsia Control Panel, which is offered with each and every semi-dedicated server account. This will allow you to handle the correspondence with our client care staff along with your files, so you won’t have to memorize one more user name for some other admin dashboard. You’ll be able to open a new ticket or to track the status of an old one with less than a couple of mouse clicks while you are browsing the files within your semi-dedicated account. Besides, you can go through older tickets using a smart search box or take a look at applicable knowledge base articles, which provide solutions to commonly confronted challenges. The built-in trouble ticket system is closely monitored 24-7-365 with the maximum ticket response time being just 1 hour, so there will always be someone to help you.