The presence of the customer and tech support that a shared web hosting company offers can tell you a lot about the services which they offer as well. If you're allowed to use just email messages and tickets, you have most probably found a reseller and not the website hosting supplier. If this is the case, you will probably have to wait for a couple of days to have an issue resolved since your reseller may not be checking their communication on a regular basis or they may have to get hold of the actual hosting company for extra help. When the supplier provides you with several options for communication with quick response time available anytime, they're most likely the top provider, not a reseller. So you'll get timely assistance and high quality support since they will have instant access to the servers where your account will be created. Whatever the trouble - sales or technical, it's generally much better to be able to get in touch with your web hosting company right away using your preferred way of communication.

24/7 Customer Support in Shared Web Hosting

We provide you with 24/7 billing, customer and tech support for all our shared web hosting. Even if you are not our client yet and you have questions, we will help you right away and provide the needed info, so as to give you a choice to make an informed decision when you purchase a new web hosting account. We're available twenty-four seven, including weekends and holidays, and we provide you with multiple ways of communication to contact us - phone, live chat, emails and support tickets. For your benefit, we now have multiple telephone numbers around the world, so you're able to call the one that is closer to you. The maximum response time for your email messages and the tickets is 1 hour. The actual response time is no more than 15-20 minutes, which means that you can forget all about waiting for days and nights to get assistance for some task or issue, regardless of its complexity.

24/7 Customer Support in Semi-dedicated Servers

We are aware how important it is to receive prompt assistance, particularly when your web site is not working as it should be for some reason. All our semi-dedicated plans come with 24/7 customer and tech support, so in case something happens, you can use a number of methods to get in touch with us - telephone line with a few local numbers internationally, live chat, emails and support tickets. The first two options are for billing, pre-sales and common issues, which means that in case you don't have an account yet, for example, you're able to find additional info about our services, or we can help you with less complex tech problems. The second two methods are for strictly technical troubles or everything which is more time-consuming due to the fact that it's quicker to follow the conversation between you and our technical support crew. The warranted max response time for them is just 1 hour, the regular one - 15-20 minutes, so you won't have to wait for an entire day in order to receive support like you may have to do when using the services of various other providers.

24/7 Customer Support in VPS Servers

Each and every VPS server plan that we offer features 24/7 customer and technical support, therefore in case you encounter any issue with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you can get in touch with us at any time, even weekends and holidays. For your benefit, we supply different means of communication - phone support with a couple of local numbers around the world, live chat, email messages and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical issues as it will be much easier to monitor what's going on. The maximum warranted response time for all email messages and tickets is 1 hour, yet it rarely takes that long to receive help. If you obtain the Managed Services upgrade that we offer, our admins can also support you with any third-party software matters.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to receive prompt support in general, let alone if you manage an entire server, so each dedicated server that we supply comes with 24/7 support with one-hour answer time guarantee regardless of the issue. This service is 100 % free for all the problems with your server or the software that was installed from our administrators through the setup, so you'll be able to get in touch with us as many times as you need, even during holidays. You could either open a support ticket from the billing section or you can send an e-mail, and the actual answer time for either rarely surpasses 30 minutes since we have administrators available twenty-four hours a day. If you require general info about our servers or you have a billing question/issue, you can also call one of the local telephone numbers we have on 3 different continents or you may employ our live chat service and speak to a representative online. For third-party software assistance, we offer you a Managed Services upgrade, which you'll be able to include to your server package through the billing Control Panel.