Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer assistance staff is educated to instantly attend to all shared web hosting users’ queries and assistance questions. Via our ticket system, you are able to submit your question and a support team representative is going to go back to you in only max one hour. In reality, practice has shown us that the general solution time is 20 min.

  • Top quality support service

  • A Top–quality Support Service

  • Our assistance service is provided by a crew of competent techs who are able to react to your query straight away. You could make contact with the support staff by starting a tech support ticket from your Web Control Panel or by sending us an email. On working days, you can also contact us on the phone or make use of the live chatting option.

  • Intuitive help center

  • An Intuitive Help Section

  • We have included an in depth information base into the Control Panel so you can acquire handy step by step directions anytime. Each section of the Control Panel features its own contextual guide area offering a selection of how–to posts. We have also prepared video lessons to present you with a superior visual representation of the simplest way to complete any presented task.