Client Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • Every help request you submit to us will be dealt with within maximum sixty minutes. In case your trouble ticket or email requires additional assistance from a server administrator, we’ll without delay forward it and leave a note to notify you that your issue is being worked on. If you order the Managed Servers package, all of the services included there will be completed at a time of your liking.

  • Top quality support service

  • An Excellent Support Service

  • We’ll be at your disposal 24/7/365 to reply to any questions that you may have connected to our Web Control Panel or any of the applications that we have installed for you on the dedicated hosting server. If you also require assistance with server management procedures, you can order our Managed Servers package, which includes backup hard disk space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as software installation and problem troubleshooting procedures

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Our Web Control Panel was preinstalled for every dedicated web hosting plan. Among its characteristics is a rather convenient integrated knowledge base that will guide you step by step on how to use it. The majority of educational articles in addition video versions which show all the tasks that you can perform in a highly illustrative manner. You will find the educational articles and the video tutorials in the upper right corner of each section of the Web Control Panel.